We are committed to providing a high-quality legal service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. If you have a complaint, please contact us with the details.

What will happen next?

1. We aim to resolve your complaint within eight weeks of your notification.  We will send you a letter acknowledging receipt of your complaint within five days of receiving it, enclosing a copy of this procedure.
2. We will then investigate your complaint. This will normally involve passing your complaint to the Principal, Mrs Iyabo Eferakorho, who will review your matter file and speak to the member of staff who acted for you.
3. Mrs. Iyabo Eferakorho will then invite you to a meeting to discuss and hopefully resolve your complaint. She will do this within 14 days of sending you the acknowledgement letter.
4. Within three days of the meeting, Ms Iyabo Eferakorho will write to you to confirm what took place and any solutions she has agreed with you.
5. If you do not want a meeting or it is not possible, Ms. Iyabo Eferakorho will send you a detailed written reply to your complaint, including her suggestions for resolving the matter, within 21 days of sending you the acknowledgement letter. 
6. At this stage, if you are still not satisfied, you should contact us again and we will arrange for someone unconnected with the matter at the firm to review the decision.
7. We will write to you within 14 days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.
8. If your complaint concerns the Principal Mrs Iyabo Eferakorho, your complaint will be dealt with by our Consultant Miss Lola Sarah Odofin and the procedure detailed in paragraphs 3-6 would apply.
9.  If you are still not satisfied, you can then contact the Legal Ombudsman (LeO) at PO Box 6167, Slough SL1 0EH about his complaint. You can also e-mail the Legal Ombudsman (LeO) at enquiries@legalombudsman.org.uk or telephone them on 0300 555 0333 or +44 121 245 3050 if calling from overseas. You can also access further information on the Legal Ombudsman (LeO)’s website: www.legalombudsman.org.uk.
10. You will need to bring a complaint to the Legal Ombudsman on the expiry of the 8 weeks of your bringing your complaint to us or within twelve months of receiving a final written response from us about your complaint. However, there are also exceptions when you can bring your complaints earlier to the Legal Ombudsman which is detailed on the Legal Ombudsman website:  www.legalombudsman.org.uk.

If we have to change any of the timescales above, we will let you know and explain why.